kdg SERVICE POLICY
At KDG Business Solutions, our goal is to provide exceptional services to meet your digital marketing and distribution needs. To ensure clarity and transparency, we have outlined our service policies below.
SERVICE POLICY
1. Service Offerings:
We offer a range of services including website development, logo design, flyer printing, social media marketing, advertising, product distribution, and our FlyerBox subscription service.
Each service is tailored to meet your specific requirements and objectives, and we work closely with you to ensure your satisfaction.
2. Communication:
We value clear and open communication with our clients. Throughout the project, you will have direct access to a dedicated account manager who will keep you informed of progress and address any questions or concerns you may have.
3. Project Timelines:
We strive to deliver all projects within agreed-upon timelines. However, the completion timeframe may vary depending on the scope and complexity of the project. We will provide you with a detailed timeline at the outset of the project and keep you updated on progress along the way.
4. Revisions:
We understand that revisions may be necessary to achieve your desired outcome. We offer a reasonable number of revisions as part of our service packages. Additional revisions beyond the agreed-upon limit may be subject to additional charges.
5. FlyerBox Subscription Service:
Our FlyerBox subscription service offers a convenient monthly distribution solution for businesses looking to promote their brand through flyer inserts in e-commerce packages.
Subscribers will receive a specified number of flyer insertions per month, tailored to their marketing objectives and target audience.
Subscription terms and pricing will be outlined in the subscription agreement provided to you upon enrollment.
6. Client Responsibilities:
To facilitate the smooth progress of the project, we require timely provision of necessary materials, feedback, and approvals from your end. Delays in providing required inputs may impact project timelines.
7. Payment Terms:
Payment terms will be outlined in the service agreement or invoice provided to you prior to the commencement of the project. The full payment is due upon project completion or according to the agreed-upon milestone payments.
For the FlyerBox subscription service, payment will be processed automatically on a monthly basis according to the terms of the subscription agreement.
8. Confidentiality:
We respect the confidentiality of your sensitive information and will not disclose any proprietary or confidential material shared with us during the course of the project.
9. Ownership and Rights:
Upon full payment, you will own the rights to the final deliverables produced as part of the project, unless otherwise specified in the service agreement.
10. Satisfaction Guarantee:
We are committed to your satisfaction with our services. If for any reason you are not completely satisfied with the final deliverables, please contact us, and we will work to address your concerns promptly.
11. Service Warranty:
We stand behind the quality of our work. If you encounter any issues with the deliverables due to technical errors or defects, please notify us, and we will rectify them within the warranty period specified in the service agreement.
By engaging our services, you agree to abide by the terms and conditions outlined in this service policy. If you have any questions or require further clarification, please don't hesitate to contact us.
Thank you for choosing KDG. We look forward to serving you!